Last Updated: 27th Sept 2026
At House of CK, every product is thoughtfully designed and carefully produced. Our collection includes 3D-printed lighting, lampshades, decor, furniture and other design objects, many of which are individually produced or made to order.
We take great care in producing, inspecting and packaging every order. If your product arrives damaged, defective, or incorrect, we are committed to resolving the issue through replacement policy.
House of CK does not offer monetary refunds. Eligible products may only be replaced in accordance with this policy.
A product may be eligible for replacement if:
All replacement requests must be submitted within 48 hours of delivery.
Customers must contact House of CK within 48 hours of delivery and provide:
Our team will review the request and confirm whether the product qualifies for replacement.
Please do not ship the product back until House of CK has approved the replacement request and provided return instructions.
Where House of CK approves a replacement and requires the original product to be returned, the product must be returned in its original, unused and undamaged condition.
The product must:
For lighting products, the product should not have been installed or connected to an electrical supply where the replacement relates to a product defect.
House of CK reserves the right to decline a replacement if the returned product shows signs of use, misuse, alteration, installation or damage caused after delivery.
The customer is responsible for the shipping cost of returning the product to House of CK.
Once a replacement request has been approved, House of CK will provide the customer with the required return instructions.
The customer must ensure that the product is securely packaged to prevent damage during return transit.
House of CK will not reimburse or refund the customer’s return shipping charges.
Customers are advised to use a reliable shipping service and retain the shipping receipt or tracking information until the replacement process is completed.
Once the replacement has been approved and the return requirements have been fulfilled, House of CK will bear the shipping cost of sending the replacement product to the customer.
The customer will not be charged for shipping the approved replacement product.
Accordingly:
Customers are advised to inspect their package immediately upon delivery.
If the package appears damaged, customers are encouraged to photograph the package before opening it and, where possible, record an unboxing video.
If the product is found to have been damaged during transit, the customer must contact House of CK within 48 hours.
After verification and approval, House of CK will arrange a replacement in accordance with this policy.
The customer will be responsible for the cost of returning the damaged product to House of CK, while House of CK will bear the shipping cost of sending the replacement.
If you receive a product different from the product ordered, please notify House of CK within 48 hours of delivery.
Once verified, House of CK will arrange a replacement with the correct product, subject to availability.
The customer will be responsible for returning the incorrectly supplied product to House of CK. House of CK will bear the shipping cost of sending the correct replacement product.
A product may qualify for replacement where a verified manufacturing defect materially affects its appearance, structural integrity or intended function.
Examples may include:
Each replacement request will be assessed individually.
Several House of CK products are manufactured using 3D-printing technology.
Due to the nature of additive manufacturing, individual pieces may have subtle variations in:
These characteristics are inherent to the 3D-printing process and are not considered defects.
Minor variations that do not materially affect the product’s intended appearance, structural integrity or function will not qualify for replacement.
House of CK does not accept returns or replacements solely due to a change of mind or personal preference.
This includes circumstances where:
Customers are encouraged to carefully review product dimensions, specifications, colours and images before placing an order.
Customized, personalized and made-to-order products are not eligible for return or replacement due to a change in preference.
This includes:
If a customized product is incorrectly manufactured by House of CK or arrives damaged, it may qualify for replacement under this policy.
Furniture, particularly customized and made-to-order pieces, requires dedicated production and material procurement.
Once production has commenced, furniture orders cannot ordinarily be cancelled or returned due to a change of mind.
Furniture may qualify for replacement where there is a verified manufacturing defect, significant transit damage, or an incorrect product supplied by House of CK.
Customers are responsible for ensuring that the delivery location provides adequate access for delivery, including suitable doorways, stairways, lifts and passages.
Lighting products may contain electrical components supplied by House of CK.
Replacement may be provided for verified manufacturing defects or damage attributable to House of CK.
Replacement does not apply to damage resulting from:
A product will not qualify for replacement where damage occurs after successful delivery due to:
House of CK follows a replacement-only policy.
We do not provide monetary refunds for products purchased through our website.
Where a product qualifies under this policy, the resolution will be a replacement product, subject to product availability and the terms of this policy.
Nothing in this policy is intended to exclude any rights or remedies available to customers under applicable law.
Where a replacement is approved, House of CK will make reasonable efforts to provide the same product, design, colour and specification as the original order.
If the exact product is unavailable, House of CK may offer an alternative product of comparable value, subject to mutual agreement.
The replacement process will follow these steps:
Step 1 — Contact House of CK
Customers must contact House of CK within 48 hours of delivery with their replacement request and provide the required order details, photographs and supporting information.
Step 2 — Verification
Our team will review the request and verify the reported issue. Additional photographs, videos or information may be requested where necessary.
Step 3 — Replacement Approval
Once the replacement request has been reviewed and approved by House of CK, the customer will receive confirmation and instructions for returning the product.
Step 4 — Return of the Product
The customer must securely pack and ship the approved product back to House of CK in its unused and undamaged condition, along with its original components and packaging wherever applicable.
The cost of returning the product to House of CK shall be borne by the customer.
Customers should retain the shipping receipt and tracking details until the replacement process has been completed.
Step 5 — Replacement Dispatch
Once House of CK receives and verifies the returned product, the replacement product will be processed for dispatch.
House of CK will bear the shipping cost of sending the approved replacement product to the customer.
Replacement timelines may vary depending on product availability and whether the replacement needs to be newly manufactured.
A product will generally not qualify for replacement where:
All replacement requests are subject to verification.
House of CK may request photographs, videos or additional information and may require the product to be returned for inspection.
House of CK reserves the right to decline a replacement where the returned product does not meet the conditions stated in this policy.
For replacement requests:
House of CK
Email: houseofckofficial@gmail.com
WhatsApp: +91 62820 65414
Website: www.thehouseofck.com
Please mention your order number in all communications regarding an existing order.
OUR PROMISE
At House of CK, we believe every object should be made with intention.
Our products are created through a combination of design, digital craftsmanship and careful production. Because many of our pieces are individually produced, subtle variations may naturally occur.
However, when a genuine product issue occurs, we stand behind what we make and will work to provide an appropriate replacement in accordance with this policy.
