Agota

SHIPPING POLICY

Last Updated: 27th Sept 2026

At House of CK, we carefully pack every order to ensure that your product reaches you safely and in the condition in which it was created.

We currently ship our products across India only.

1. SHIPPING WITHIN INDIA

House of CK currently offers shipping across India.

Shipping charges are included in the product price displayed on our website. Customers will not be charged an additional shipping fee at checkout for standard deliveries within India.

We currently do not offer international shipping.

2. ORDER PROCESSING

Orders are processed after successful payment confirmation.

Most ready-to-ship products are dispatched within 7-14 business days.

Products that are 3D-printed, made-to-order, customized or specially manufactured may require additional production time before dispatch.

3. DELIVERY TIME

Once an order has been dispatched, delivery generally takes approximately7-14 business days, depending on the destination and courier service.

Delivery timelines may vary due to:

  • Delivery location
  • Courier service availability
  • Weather conditions
  • Public holidays
  • Natural events
  • Transportation disruptions
  • Remote or difficult-to-access locations
  • Other circumstances beyond the reasonable control of House of CK
  • The estimated delivery period is indicative and should not be considered a guaranteed delivery date.

4. TRACKING

Once your order has been dispatched, tracking details will be shared with you through the contact information provided at the time of purchase, where tracking is available.

Customers can use the tracking information to follow the progress of their shipment.

5. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address, including:

  • Name of recipient
  • House/building number
  • Street/locality
  • City
  • State
  • PIN code
  • Valid contact number 

House of CK will not be responsible for delays or failed delivery resulting from incorrect, incomplete or inaccurate address details provided by the customer.

If an order is returned to House of CK due to an incorrect address, unavailable recipient, refusal to accept delivery, or repeated failed delivery attempts, additional shipping charges may apply for re-dispatch.

6. DELIVERY ATTEMPTS

Our courier partners generally make multiple delivery attempts before returning an undelivered package to the sender.

Customers are requested to remain available at the provided delivery address and respond to calls or messages from the courier whenever necessary.

House of CK cannot guarantee delivery within a particular time of day.

7. INSPECTION AT DELIVERY

We recommend that customers inspect the outer packaging at the time of delivery.

If the package appears visibly damaged, customers are encouraged to:

  • Photograph the package before opening it,
  • Record an unboxing video where possible.
  • Contact House of CK promptly if the product inside is damaged.
  • Any damage or defect claim should be reported within 48 hours of delivery in accordance with our Return & Replacement Policy.

8. PACKAGING

House of CK takes special care in packaging its products, particularly delicate 3D-printed lighting, lampshades, décor and other sculptural pieces.

Depending on the product, protective packaging may include suitable cushioning, protective wrapping, inserts or other materials designed to reduce the risk of damage during transportation.

Packaging may vary according to the size, material and nature of the product.

9. LARGE & FURNITURE ORDERS

Furniture and larger products may require specialized transportation or additional handling.

Delivery arrangements for such products may differ from standard parcel deliveries.

Customers are responsible for ensuring that the delivery location has suitable access, including:

  • Entrance doors
  • Corridors
  • Staircases
  • Lifts
  • Passageways
  • Other access points

 House of CK is not responsible for additional costs or delivery difficulties resulting from inadequate access at the delivery location.

Where special delivery arrangements are required, our team may contact the customer before dispatch.

10. DELAYED OR LOST SHIPMENTS

While House of CK works with reliable logistics partners, occasional delays may occur due to circumstances beyond our control.

If a shipment is significantly delayed or appears to be lost in transit, House of CK will coordinate with the relevant courier partner to investigate the shipment and determine the appropriate next steps.

Customers are requested to provide reasonable cooperation during any courier investigation.

11. DELIVERY TO REMOTE LOCATIONS

House of CK aims to deliver across India. However, delivery availability and timelines may vary for remote, rural, restricted-access or difficult-to-service locations.

Where a courier partner cannot service a particular location, our team may contact the customer to arrange an alternative delivery address.

12. INTERNATIONAL SHIPPING

At present, House of CK ships only within India.

International shipping is currently unavailable.

13. SHIPPING & REPLACEMENTS

For an approved product replacement under our Return & Replacement Policy:

  • The customer is responsible for the cost of returning the original product to House of CK.
  • House of CK will bear the shipping cost of sending the approved replacement product to the customer.
  • Please refer to our Return & Replacement Policy for the complete replacement process.

14. CHANGES TO SHIPPING POLICY

House of CK reserves the right to update or modify this Shipping Policy from time to time.

Any changes will be published on this page with the updated revision date.

CONTACT US

For questions regarding shipping or delivery, please contact:

House of CK
Email: houseofckofficial@gmail.com
WhatsApp: +916282065414 
Website: www.thehouseofck.com
Address: 22/A
Road/Street: Pancode Vadavucode Road
Nearby Landmark: St Church
Locality/Sub Locality: Vadavukode, Aikaranad north
City/Town/Village: Vadavukode
District: Ernakulam
State: Kerala
 PIN Code: 682310